The proactive approach to retaining and growing your accounts.
Telarus provides account managers that will take on the task of day to day support, so you can spend your time doing what you do best. Telarus will ensure a smooth transition, alleviate the burden of managing changes, and free up valuable time for our partners and their customer’s. On top of that, account management offers.
- Bill reviews
- Moves, adds, and changes
- Support Escalation
- Monthly marketing drip emails and slicks (white-labeled)
- Contract renewals
- Up-selling to your base
- Telarus Back Office to easily manage customer’s contact info, documents, orders, and more
- SPIFFs (100% of SPIFFs are passed on to you)
- White Labeling our account managers with phone numbers matching your office location.
- Customized reports including:
- Changes that have occurred on the account, including any losses or gains
- Opportunity pipeline
- Customers that are delinquent or who may have left
- Activity and reach outs
- Changes to the customer record, including, added orders, tasks, and notes
We improve your customer lifetime loyalty.
Annual average increase over first year of leveraging our team.
Our team closes 78% of all opportunities we quote.
When it comes to relationship development, the greatest success is from providing consistent, friendly, and helpful service. To ensure your customers have a great experience, Telarus will call them at specific milestones. They will be contacted one week after the install to review how the install went and to make sure everything is performing as expected. One month after the install, the customer’s first bill is reviewed and any adjustments necessary are made. This repeats every 3 months. Calls are always productive, whether it’s reviewing a bill, or soliciting valued feedback on how their installs or ongoing services are working. Customers are always encouraged to reach out for any need or issue, and are provided the resources to do so.
By allowing Telarus Account Management professionals to free up your time, you will be able to focus on growing your base, with the peace of mind that your clients are in good hands.
To take your clientele base to the next level, please contact Telarus for more information regarding pricing on our our Al la Carte Services (to manage a specific account), or to manage your entire base.